Privacy Policy

Overview

All In Heating & Cooling respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website, request HVAC service, call our office, submit a form, or opt in to receive text messages from us.

Information We Collect

We may collect the following types of information:

• Contact information, including your name, phone number, email address, and service address.
• Service request details, including HVAC needs, appointment preferences, equipment concerns, and messages submitted through our forms.
• Communication details when you call, text, email, or otherwise contact us.
• Website usage information, such as pages visited, browser type, device information, referral source, and general analytics data.
• Location-related information when you use maps, service-area tools, or location-based website features.

How We Use Information

We use collected information to:

• Respond to service requests, appointment inquiries, and customer questions.
• Schedule, confirm, update, and complete HVAC service appointments.
• Send service-related calls, emails, and text messages when appropriate.
• Provide estimates, recommendations, follow-up communication, and customer support.
• Improve our website, advertising, service process, and customer experience.
• Maintain internal business records and comply with legal or regulatory requirements.

Text Messaging and SMS Consent

If you provide your mobile phone number and opt in to receive text messages, All In Heating & Cooling may send you service-related SMS messages, including appointment confirmations, scheduling updates, service reminders, follow-up messages, and customer support communication.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• You may reply HELP for help or contact us directly at (707) 485-2615.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services and customer support related to your requested communication.

How We Share Information

We do not sell your personal information. We may share limited information only when needed to operate our business, provide requested services, maintain our website, process communications, comply with legal obligations, or protect our rights and customers.

Examples may include website hosting providers, customer communication platforms, analytics providers, scheduling tools, payment processors, professional advisors, or service providers who help us operate the business. These parties are only provided information necessary for their role.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use the site, improve performance, measure advertising activity, and maintain website security. You can adjust cookie settings through your browser, but some website features may not work as intended if cookies are disabled.

Google Maps and Third-Party Links

Our website may include embedded maps, review links, social media links, or other third-party features. These third-party websites and tools may collect information according to their own privacy policies. We are not responsible for the privacy practices of websites we do not own or control.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business purposes.

Your Choices

You may contact us to request that we update, correct, or delete personal information we maintain about you, subject to legal, operational, or recordkeeping requirements. You can also opt out of marketing emails through any unsubscribe link provided, and you can opt out of SMS messages by replying STOP.

Children's Privacy

Our website and services are intended for homeowners and business customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can address it.

Policy Updates

We may update this Privacy Policy from time to time. When updates are made, the effective date above will be revised. Continued use of our website or services after updates means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: